Factors Affecting the Satisfaction of Customers in  Bidv Vung Tau Branch Bank

Please use this identifier to cite or link to this item: http://thuvienso.bvu.edu.vn/handle/TVDHBRVT/19845

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DC Field	Value	Language
dc.contributor.author	Nguyen, Thi Phuong Anh	-
dc.contributor.author	Vu, Van Dong	-
dc.date.accessioned	2019-10-16T02:24:50Z	-
dc.date.available	2019-10-16T02:24:50Z	-
dc.date.issued	2019	-
dc.identifier.issn	2456-2165	-
dc.identifier.uri	http://thuvienso.bvu.edu.vn/handle/TVDHBRVT/19845	-
dc.description.abstract	This study was conducted to assess customer satisfaction in substance amount of service. By quantitative research, with a sample size of 150 clients using products of BIDV Bank, Vung Tau Branch, research results show that material (β = 0.173), sympathy (β = 0.499) and reliability (β = 0.365) influence customer satisfaction. Finally, the research sheds light some managerial implications for improving customer satisfaction on quality of banking services, give some limitations and suggestions for future research	vi
dc.language.iso	en	vi
dc.publisher	International Journal of Innovative Science and Research Technology	vi
dc.relation.ispartofseries	Volume 4, Issue 5, May– 2019;pp. 736-737	-
dc.subject	Satisfaction of Customers -- Bidv Vung Tau Branch Bank	vi
dc.title	Factors Affecting the Satisfaction of Customers in Bidv Vung Tau Branch Bank	vi
dc.type	Article	vi
Appears in Collections:	Ngoại ngữ - Khoa học xã hội (Articles)

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